|Everything you ever wanted to know but had absolutely no one to ask.
We’ve compiled and categorized the answers to every question we’ve been asked (meaning of life not included).
Our goal is to share, educate and turn old unmentionables into common knowledge. So if you’ve got a question that’s still unanswered, email us. We’ll get back to you fast with the facts.
What is this?
Why hasn't anyone created a product like this before?
Why does this part of the body require special attention?
What is pH and why is it important? What's the difference?
What makes these products different from others like them?
Does this mean soap and body washes are hurting me?
Have SweetSpot Labs'® products been tested?
Do you test on animals?
What are the benefits?
Explain the thinking behind SweetSpot Labs'® fragrance.
What if I don't like perfumed products?
What is gentle wash, Spot Fresh!?
What is balancing mist, Spot Right!?
What are on-the-go wipettes, Spot Refresh!?
Are these products good for gynecological problems?
Who is this for?
How do I use these products?
I have read that mild soap and warm water is all that women should use on their vulva/vaginal area. Is this correct?
Is the vaginal pH the same as the vulva pH?
What is the actual vulva area pH?
What is bidet-in-a-bottle?
Where can I get SweetSpot Labs'® products?
I prefer not to share my credit-card information online. Is there an alternative?
Will you share my email address or other information with other companies?
I have not yet received my order. What should I do?
What are SweetSpot Labs'® Pricing Policies?
Is your site secure?
What is KISS Club?
How do I join?
What are the benefits?
What is KISS Refill?
Can I cancel my membership to the KISS Club?
How do I adjust my KISS Refills to receive them more frequently?
Can I be in the KISS CLUB if I order less than $40 every 60 days?
Can I order less frequently than 60 days?
I was wondering can you change the product that you have for your refills. For instance I just ordered the 3 product set but next time I may want a different fragrance or more of the wipes instead of the balancing mist. So will I be able to change my products every 60 days as long as it totals $40?
A. SweetSpot Labs® completes beauty with luxury care designed for your sweetest spot. It's not the dated notion of 'feminine hygiene'. It's a carefully created line of products specifically formulated for the care and glorification of a woman's sweet spot. The result and benefit may be cleanliness. But it goes beyond that for women.
A. We are as surprised as anyone else! Until now, this part of a woman's body was left to the dreaded "feminine hygiene" aisle, or categorized as a "clinical problem" right under Monistat™, giving little attention and even less love to intimate grooming and daily care. Beauty companies start from the head and end at the bikini line. Then restart at the thigh. We've taken a missed necessity in a woman's grooming ritual and made it into a luxury, with specially-blended, pH friendly formulas and wonderful ingredients for sweet spot splendor.
A. Think of how many hygiene products exist on the market today. We aren't built like men, and your sweet spot is not the same as your underarm. Yet we use the same wash on both. Your sweet spot skin is unique to the body, and has specific needs and very specific physiology. In addition, this is a permeable portal to the body with special functions and adornments. Always recommended for external use and to be applied gently, the pH and careful formulation of SweetSpot Labs'® products let you take the best care of your body and glorifies your sweet spot as special, important and worthy of specially-designed products.
A. The pH is organic in nature and is the measure of acidity. To keep bacteria at bay and maintain health, the pH of the sweet spot must stay at approximately the mid-4 range, which means any product whose pH exceeds that level could potentially compromise sweet spot health. This includes body washes, shampoos, or other products that are pH balanced for specific body parts. There's a big difference between what's good for your skin, your feet, and your sweet spot. Mild ingredients and a simplified formula are ideal.
A. Ingredients blended purposefully, and a pH that is formulated specifically to complement sweet spot health. Most women have been improvising with intimate grooming substitutes for years, realizing that they wanted something gentle and sophisticated, but unable to find it in stores. Baby shampoos, body washes and wipes are for babies and are fragranced accordingly. Women aren't babies and have specific and varying needs and deserve sophisticated products that take care of them. Perfume contains alcohol. Essential oils can burn your skin if used alone. And oil infusions ruin your panties. We've done our research to deliver the right products that make women of many ages feel wonderful (my 15-yr old niece and my ?-yr old Mom are big fans of ours!).
We know that when women are educated about the harsh additives found in many washes and shampoos, and the effects of an imbalanced pH, they will be thrilled to find products specially designed for their sweet spot. Finally, a way to beautify, glorify and girlify her sweet spot. No doubt, she'll be happier, healthier and more confident. How sweet that is!
A. Well, they aren't helping! Your sweet spot's ideal pH is in the mid-4 range. When you use soaps, body washes, shampoos or other products that have a higher pH, your body has to right itself, bodily function challenges may occur and negative reactions may follow. And this includes the run-off of shampoos and body washes. Not just direct application. By using products that address your needs and contain carefully chosen ingredients complementing your body's natural pH, you have removed a potential contributing cause for problems such as sensitivity, irritation, and other reactions that you may have thought were "natural" or that you're "prone to". Yes, SweetSpot Labs® and Intimate Grooming™ address well-being, but they're also about beauty, a sense of confidence, and simply feeling wonderful.
A. Yes. By a certified lab. Our products have been certified non-irritating, allergy-tested, clinically-tested, and have been doctor-tested and dermatologist-reviewed. And we did our own personal research, giving products to many women who want to, and can, just enjoy the sheer luxury of SweetSpot Labs'® products in their daily rituals (and some to women who suffer from sensitivity and dryness). Our research paid off-the only reaction to SweetSpot Labs'® products is pure joy and delight!
A. No, we do not test on animals. We test all our products here at SweetSpot Labs® on customers who want to participate in new products we create, and then we use an independent lab to test our products on many more women. Our testing does not involve animals.
A. SweetSpot Labs'® products promote optimal sweet spot balance by preventing dryness and moisture loss and maintaining a complementary pH balance. We take into account the anatomy of a woman and her needs. Our collections are "for-purpose" intimate grooming products. For your sweet spot needs. Not your hair. Not your feet. Not a man. Not babies' bottoms!
A. We created elegant and logical scents that are both purposeful and unique. Containing essential oils, they have an association with floral scents, woodsy aromas and cleanliness. We blended our fragrance to work harmoniously with its purpose and placement-the sweet spot. To ensure there is a sense of "freshness", yet our products have an aroma one could almost mistake for edible. The essences chosen have anti-bacterial, calming and soothing properties, and in one case, is reputedly aphrodisiac by nature (thank us later). SweetSpot Labs'® customers love our unique "scentsibilities".
A. Our gentle wash, Spot Fresh!, balancing mist, Spot Right! and on-the-go-wipettes, Spot Refresh! are available unscented. They're just as luxurious, soothing and conditioning as the other SweetSpot Labs'® products, but contain no added fragrance, for women who prefer unscented products or may have heightened sensitivity. All the luxury without the perfumerie.
A. gentle wash, Spot Fresh! is a tender, loving wash that cleanses, soothes and refreshes. Its highly conditioning formula is thoughtfully blended with girl-friendly essences that only enhance you. Its' milder conditioning and cleansing agents are plant-derived and some are mild enough, they are used in toothpaste (though our products are for external use always, and are specifically for sweet spot use, this translates to the fact that the cleansers we chose are considered mild and safe enough be used orally). Our wash contains vegetable-based glycerin to act as a humectant. It attracts moisture, is non-comedogenic and consequently presents little chance of irritation. Unlike soap, its pH complements yours. Use there, or everywhere.
A. Now sweetness marks the spot. It's the first and best way to balance pH, nourish skin, condition hair and keep that oh-so-fresh feeling-all in a single spray. Use there and everywhere. Formulated to complement and complete your Intimate Grooming™ ritual, this fabulizing mist luxuriates with premium-grade sweetififiers including vitamins, botanicals, pH balancers and for-purpose essential oils.
A. These are deluxe-sized, luxury wipettes that are gentle enough to use effortlessly and often. They are formulated with gentle cleansers and aromas, containing essential oils both for function and to complement you. They contain no alcohol or known irritant. And they have special conditioning ingredients like aloe vera. Best of all, they don't smell like baby wipes! They have the same luxurious aromas as our gentle wash, Spot Fresh! and balancing mist, Spot Right for a complementary, consistent scent and a more sophisticated clean (for external use only).
A. While the products are one step in a woman's well-being and maintenance ritual, they are truly beauty and body care products designed for external use only. They do not contain medicinal drugs, and are recognized as cosmetic products. They can make you feel better, offer a sense of self-confidence, but NO-they do not take the place of a trip to the doctor.
A. For anyone with a sweet spot-and that's about 51% of the planet! Actually, SweetSpot Labs® are for a woman of any age who'd like to beautify and glorify her sweet spot while she takes even better care of herself on a daily basis.
A. While correct in concept, one must be very careful when defining "mild soap" from "gentle and mild cleanser". Soap in its true form, not altered, and what most bar products at market are today, has an inherent pH of 10 and is not comprised of what SweetSpot Labs® would consider gentle cleansers. Underarms, body, hands, feet, etc can handle it. But your more intimate, sensitive anatomy is not designed to be challenged like that daily. We are advocates of not tipping the scale so dramatically. Washes are not "soap" and within the list of ingredient options, there are milder ingredients to choose from based on function and body part. And in combination with other ingredients that calm, sooth, replenish, etc, it alters functionality too. This must be differentiated when addressing that question. SweetSpot Labs'® gentle wash is not soap. It is available without fragrance or color. It blends the mildest of cleansers with soothing botanicals and skin conditioners.
A. It can vary based on age, hormonal levels at peak times of the month. However, the vulva area is bathed in the secretions of the vagina, likened to brackish water, it is neither salt water or fresh water, but somewhere in between. We prefer a lower pH and one that is stable and without extremes. SweetSpot Labs'® products are pH balanced and we have determined the best range to be between 4-5 to be less cause for irritation and a breeding ground for unwanted yeast and bacteria.
A. Ready. Spot. Go! the bidet-in-a-bottle used by combining a packette of intimate waters™, Spot Clean! concentrate, that contains refreshing natural extracts and lukewarm ‘H-2-oh’ (water), creating an unexpected luxury, your quick fix of fabulousness that will leave you with the oh-so-fresh feeling to the –nth degree. A Shower of Power™ for on-the-go, or at home. This pH balanced, soothing liquid luxury gently cleanses to calm and collect your sweetness.
A. It may take 5 to 7 business days to process and deliver your first order. If you still have not received your SweetSpot Labs'® product, please call our customer service department at 1-877-793-3877.
A. Intimate Grooming is a daily ritual for women. To sweetify the price of products and ease of access, we have created 3 programs: all pricing is automatically calulated during your shopping experience.
KISS! (Keep it SweetSpot) Club:
Join our KISS Club for automatic shipment of any products you choose and save 30% on any single order purchased and get FREE shipping and handling. KISS Club members must purchase a minimum of $40 every 60 days.
A. Our Security Certificate is issued by Network Solutions and is an SGC-enabled certificate-which means that our site is secured at a MINIMUM of 128-bit encryption and has the capacity to reach 256-bit encryption, the most secure encryption available with a $1,000,000 insurance.
FYI: You can always tell if a particular website or part of a website is secure by looking for the little yellow symbol of a lock in the bottom right hand corner of your browser. Mouse over it and see what level of encryption is being used: 128-bit is the encryption necessary for secure online-transactions. Sweet Shopping!
A. Intimate Grooming is a daily ritual. Our KISS (Keep It SweetSpot) Club makes that happen with a minimum of 30% savings on each order of $40 or more plus FREE shipping and handling and with ease (we send your products directly to you automatically every 60 days). And stay current on must know info through our newsletters.
A. KISS Refills is an auto ship program that delivers your choice of SweetSpot Labs® escensuals to your door every 60 days or as frequently as you choose. If you maintain $40 or more in your KISS Refill program you will experience FREE shipping and handling.
A. Oh yes. You can change it to whatever you want. It’s your call. We have customers shipping their KISS Club orders with 2-3 on-the-go-wipettes, plus 1 gentle wash, varying scents, and every 3 weeks to 60 days. We have customers who buy 12 wipettes at once and we hear from them again in 60 days. It’s yours to manage based on your use-up rate and needs. As long as it is $40, and you save 30% plus free shipping and handling.